Do you offer Free Shipping? Where do you ship from?
We ship from Los Angeles, California. We do offer free shipping on all orders $75+ in the lower 48 states only. All orders under $75 will be charged a flat rate shipping fee of $7.50.
Shipping to Hawaii, Puerto Rico, and all other US territories (including Alaska) will be charged at a carrier calculated rate based on the order size, weight, and address.
All orders to everywhere else in the world will be calculated based on order weight and shipping location.
Do you offer free returns? What is your return policy?
Our return policy is 2 days and is strictly enforced. Any return claims must be emailed to firstname.lastname@example.org by 48hrs of order delivery in order to not be charged a return label fee if reason is valid for return. Claims made after 48hrs will be charged a $7.50 return label fee.
Do you ship internationally?
Currently we offer limited international shipping. We ship to Canada only with USPS. If you are interested in seeing if we are able to ship to your country complete a test order checkout and if you get shipping options we are able to ship. We would like to best accommodate your needs so feel free to email us at email@example.com to see if we can better help you out.
How Long does it take to ship my order?
Orders ship from Los Angeles, California, and can take anywhere from 2-7 business days for processing your order and getting it shipped out depending on current stock.
What if my order is broken or damaged?
If your order arrives broken or damaged, please contact firstname.lastname@example.org with a picture of the item next to your package with the shipping label visible. You have 2 days to report the breakage. Once we’ve had a chance to look it over, we’ll either issue a replacement or offer store credit.
If you broke your piece on accident, please contact email@example.com for a special one-time discount.
LEGAL NOTE: Please dispose of all broken glass carefully and responsibly. AFM GLASS is not liable for any harm inflicted by broken glass products.
Do you offer any discounts or special offers?
We do our best on making sure customers always get a great deal. We offer monthly promotions and sales. Currently you can find out more about our current promotions by clicking here.