FAQ
Below are answers to the most common questions about ordering from AFM Smoke. If you don't find what you're looking for, feel free to contact us and we'll be happy to help.
Orders & Shipping
How long does it take to ship my order?
Orders ship from Los Angeles, California. Processing typically takes 2–7 business days depending on product availability and order volume.
Once your order ships, you'll receive a tracking number so you can follow your package.
For more details, please visit our Shipping & Returns page.
Do you offer free shipping?
Yes. We offer free shipping on orders over $75 within the lower 48 United States.
Orders under $75 are charged a flat shipping rate.
Where do you ship from?
All orders ship from our fulfillment center in Los Angeles, California.
Do you ship internationally?
We currently offer limited international shipping, including shipping to Canada through USPS.
If you are unsure whether we ship to your location, you can test shipping options during checkout.
Order Issues
What if my order arrives broken or damaged?
If your order arrives damaged, please email us at smokeafm@gmail.com and include:
- Your order number
- A photo of the damaged item
- A photo of the shipping box with the label visible
Damage must be reported within 2 days of delivery so we can review the issue and provide a replacement or store credit if applicable.
What if an item is missing from my order?
If something is missing from your package, please contact us with your order number and a description of the missing item so we can resolve the issue quickly.
What if I accidentally broke my glass?
Glass pieces can break if dropped or mishandled. If this happens, contact our support team — we may be able to offer a special one-time discount on a replacement.
Products
What type of glass do you use?
AFM pieces are made from high-quality borosilicate glass, known for its durability and resistance to heat.
Browse our collections: Shop All Glass | Bongs | Dab Rigs
I'm new to glass. What should I buy first?
If you're just getting started, we recommend exploring our Best Sellers to see the pieces customers love most.
You can also visit our blog guides to learn how to choose the right piece for your style.
Discounts & Promotions
Do you offer discounts or promotions?
Yes. We regularly run monthly promotions, sales, and limited-time deals.
The best way to stay updated is by checking our website or following us on social media.
Contact & Support
How do I contact customer support?
The fastest way to reach us is by email: smokeafm@gmail.com
Our team typically responds within 24 hours during business days.
What are your customer support hours?
Customer support is available Monday – Friday, 9:00 AM – 5:00 PM (Pacific Standard Time).
We are closed on weekends and holidays, but you can still send us a message anytime.
If you still need help, please visit our Contact Page or email us and our team will assist you.
AFM Smoke
AFM Smoke is dedicated to providing high-quality glass products, smooth functionality, and excellent customer support for every customer.